If the System Goes Down, Do You?
Every property. Every resident. Every transaction. Vinevault keeps a complete private copy of your entire operation - automatically, independently, and only accessible to you.
Your software runs your business. It was never meant to protect your records.
Even the most organized operators don't have a complete record.
You might trust the software. You might save contracts and photos to a shared drive. But there's almost always something missing - and you won't know what until you need it.
When you can't get in, everything stops.
A software outage. A natural disaster. A ransomware attack. Any of them can lock you out of every lease, every contact, every transaction with no warning and no timeline for recovery.
Not every threat comes from outside your system.
A human error, a bad integration, an AI agent working the way it was told but not the way you intended. Without an independent record of what your data looked like before, you're left guessing.
Here is what Vinevault actually does.
Vinevault connects to your property management software and pulls a complete copy of everything in your account. Every property, tenant, lease, work order, transaction, document, and photo. Not a summary or a selection, but a full record of your entire operation.
You can download that record directly to your own computer. Once it's there, you can open it and click through everything just as you would in your software. Tenant details, owner information, accounting transactions, lease documents, photos, and work order history are all organized and readable without needing Vinevault or any other program to open it.
Your records also stay accessible through your Vinevault account between downloads, so you can search and pull up anything you need at any time. The copy on your machine is entirely yours. It does not expire, it does not require a subscription to open, and it does not depend on anyone's servers to work.
Three Steps. Then it takes care of itself.
Choose your Plan
Select how often you want a copy created: weekly, monthly, quarterly, or one time. Complete your purchase and you are ready to get started.
Connect your account
Enter your account credentials. The connection exists solely to pull a complete copy of your records. Your property management software account is never altered in any way.
Access your Records
You will receive a notification when each copy is ready. Download it directly to your machine and open it anytime. No internet connection, no subscription, and no software required.
Your data is yours. Only you can read it.
This isn't a privacy policy promise. It's how Vinevault is built. Your records are encrypted before they ever reach our servers using a key that only you control. Even our own team has no technical ability to read your data. It is not a policy or a setting. It is structurally impossible.
- Encrypted before it leaves your account.
Your records are locked the moment they leave your account. Encrypted at the source, before they travel anywhere.
- Our team cannot access your records. Ever.
This isn't a policy we enforce, it's a technical limitation we built in on purpose. No administrator, engineer, or staff member has the ability to read what's in your account.
- You stay in control.
Pause, change your schedule, or cancel at any time. Your records remain yours regardless of what you do with your Vinevault subscription.
Ready to protect your records? Let's get you set up.
Vinevault is currently in private beta. We are working with a small group of early customers who will receive a discounted rate locked in for their first year.
Submit your request and we will be in touch within a few days.
Frequently asked questions
Privacy & Security
Can Vinevault see my data?
Your records are encrypted before they ever leave your account, which means that by the time they reach our servers they are already locked and unreadable. Our staff has no technical ability to read your data. This applies to everyone at Vinevault, including our engineers and administrators. This is not a matter of policy or access controls. It is a structural limitation built into the way the system works.
How are my credentials stored?
Your credentials are used solely to establish the connection between Vinevault and your property management software account. They are encrypted immediately upon entry and exist in a readable form only for the duration of each backup. No one at Vinevault has the ability to view or access your credentials at any time.
Where is my data stored?
Your records are stored on Amazon Web Services, one of the most trusted and widely used cloud infrastructure providers in the world. Each customer's data is stored completely independently, encrypted with its own unique key. No two customers' data is ever combined or stored together.
What if Vinevault gets hacked?
Because of the way Vinevault is built, a breach of our infrastructure would not expose your readable records. Every customer's data is encrypted with an individual key that is never stored in a form accessible to our team or anyone else. Without that key, the data is completely unreadable. This structural protection means that even in a worst case scenario, your records remain protected.
What happens to my data if Vinevault shuts down as a company?
Any copies you have already downloaded to your own device are completely unaffected by anything that happens to Vinevault as a company. Your downloaded files live on your own machine, require no connection to our servers to open, and do not depend on Vinevault existing in any form to access. This is one of the most important reasons we encourage customers to download their copies regularly. Your records are always yours, regardless of what happens to us.
Is Vinevault affiliated with or endorsed by Rentvine?
No. Vinevault is an independent backup service operated by Vinevault, LLC. Vinevault is not affiliated with, endorsed by, sponsored by, certified by, or controlled by Rentvine LLC or any other property management software provider. Vinevault currently supports backups from Rentvine and may support additional property management software systems in the future. References to Rentvine or any other software provider are used only to identify currently supported or potentially supported systems.
Getting Started
Do I need to be technical to set this up?
No technical knowledge is required. Setting up your Vinevault account takes just a few minutes and involves entering your account credentials through a straightforward guided process. If you can log into your property management software, you have everything you need to get started. Our team is available by email if you have any questions along the way.
How do I connect my account?
Connecting your account takes just a few minutes. After completing your purchase you will be guided through a simple setup process where you enter your property management software credentials. Vinevault verifies the connection immediately before anything is saved, so you can confirm everything is working correctly before your first copy is created.
How long does the first backup take?
The time required varies depending on the size of your portfolio and how long you have been using your property management software. Accounts with extensive history or large document libraries may take several hours to complete. All copies are created overnight so your daily operations are never affected.
How will I know when my backup is ready?
You will receive an email notification each time a copy of your records is completed successfully. You will also be notified if a scheduled copy does not complete so you are never left wondering about the status of your account.
Will this slow down or affect my Rentvine account?
No. Vinevault connects using read-only access, which means we can only read your data and cannot make any changes to your account, your records, or your settings. All copies are created overnight so there is no impact on your software during business hours. Your Rentvine account operates exactly as it always has.
Can I change my backup frequency after signing up?
Yes. You can adjust your backup schedule and plan at any time through your Vinevault client portal. Changes to your schedule and billing will take effect at the start of your next billing cycle.
What if a scheduled backup fails?
You will receive an email notification if a scheduled copy does not complete successfully. Our team will also be alerted and will work to resolve the issue promptly. You can reach us directly by email at any time if you have questions or concerns about a specific copy.
How do I get help if I have a question?
Our team is available by email. We aim to respond to all inquiries within one business day. Beta customers receive direct personal support from our team throughout their onboarding and beyond.
When will Vinevault leave private beta?
We are currently working with a small group of early customers and refining the experience based on their feedback. We do not have a specific date to share at this time, but customers who join during beta will have their discounted rate locked in for their first full year of service regardless of when we move to general availability.
About Vinevault
How is Vinevault different from just exporting my data from Rentvine directly?
Rentvine does not currently offer a native export or off-platform backup of your complete account. There is no built-in way to download a full copy of your properties, tenants, leases, transactions, documents, and photos in one organized, accessible format. Vinevault was built specifically to fill that gap, creating a complete and independent record of your entire operation on a schedule you choose.
What exactly is included in a backup?
Vinevault creates a complete copy of everything in your property management software account. This includes all properties, units, owners, tenants, leases, work orders, transactions, documents, photos, and notes. Nothing is excluded or summarized. Every copy is a full and complete record of your entire operation as it exists at the time the copy is created.
Does it include inactive properties and historical data?
You choose. When setting up your Vinevault account you will select whether you want your copy to include active properties only, or your complete account history including inactive properties, past tenants, closed work orders, and historical transactions. Your subscription pricing is based on the total number of units included in your copy, so your selection will be reflected in your plan pricing.
What does the downloaded file look like?
When you download a copy from your Vinevault portal it saves directly to your computer as a complete, organized record. You can open it and click through your properties, tenants, owners, lease documents, accounting transactions, photos, and work order history. Everything is clearly labeled and fully readable. No additional software, internet connection, or Vinevault subscription is required to open it.
Can I search for a specific tenant, property, or transaction in my downloaded copy?
Yes. Your downloaded copy includes a search function that allows you to search across all of your records directly. You can also click through by property, tenant, owner, or record type to find what you need. For compliance or legal purposes this means you can locate and print specific records quickly without sorting through an unorganized collection of files.
How current is my copy?
Each copy reflects the complete state of your account at the time it was created. If your most recent copy was created last night, it reflects everything in your account as of that point. This is why choosing the right backup frequency matters. More frequent copies mean a more current independent record at any given time.
Can I access older copies, not just the most recent one?
Yes. Every copy Vinevault has created for your account is stored in your client portal and available for download at any time. If you have been a subscriber for a year with monthly copies, all twelve copies are available to you.
Can I share my downloaded copy with my attorney or accountant?
Your downloaded copy is yours to use as you see fit. However, because it contains sensitive personal information including tenant and owner data, we strongly recommend against sharing the complete file outside your organization. When you need to share specific records with an attorney, accountant, or other professional, Vinevault is formatted to allow you to print individual screens or specific data to a PDF. This lets you share exactly what is needed without exposing unrelated personal information. You are responsible for safeguarding any personal information contained in your downloaded copy in accordance with applicable privacy laws and regulations.
Does the downloaded file expire?
No. Any copy you download to your own device is yours to keep permanently. It does not expire and does not require an active Vinevault subscription to open or access.
What if I have multiple entities or portfolios?
If you manage multiple entities or portfolios under separate accounts in your property management software, each account would require its own Vinevault subscription. Please contact us before signing up and we will make sure you are set up correctly and discuss the best plan structure for your situation.
Billing & Subscription
What does Vinevault cost?
Pricing is based on the total number of units included in your copy and your selected backup frequency. Customers who join during beta receive a discounted rate locked in for their first full year of service. Full pricing details will be available when Vinevault moves to general availability.
Is there a minimum commitment?
Subscriptions require a minimum one year commitment and renew annually. One-time snapshots have no commitment requirement.
What are my payment options?
Subscribers can choose to pay annually upfront at a discounted rate or pay monthly in advance at the standard rate. One-time snapshots are a single payment with no ongoing commitment.
Can I change my plan after signing up?
Yes. You can adjust your backup frequency and plan at any time through your Vinevault client portal. Changes to your schedule and billing will take effect at the start of your next billing cycle.
What happens if my unit count changes after signing up?
Your subscription pricing is based on the total number of units included in your copy. If you are backing up active properties only, changes in your active unit count may move you into a higher or lower pricing tier. If you are backing up your complete account history including inactive properties, an increase in your total unit count may move you into a higher tier. In either case your subscription pricing will be adjusted accordingly at the start of your next billing cycle.
What is your cancellation policy?
You may cancel your subscription at any time through your Vinevault client portal or by contacting our team by email. Because subscriptions require a minimum one year commitment, cancellations take effect at the end of your current contract term. To avoid automatic renewal please submit your cancellation request at least 30 days before your renewal date.
Do you offer refunds?
Vinevault does not offer refunds. Once a copy has been created, services have been rendered and our contractual obligation has been fulfilled. This applies to both one-time snapshots and subscription payments. If you have a question about a specific charge please contact our team by email.
What happens to my data if I cancel?
Any copies you have already downloaded to your own device are yours to keep permanently. They do not expire and do not require an active Vinevault subscription to open or access. When you cancel your subscription your client portal remains open for 90 days so you can download any or all of your copies before they are removed. After the 90 day grace period your data is permanently deleted from our servers.